General Manager (

Company Name:
Marriott International
General Manager (
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision.
Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
SpringHill Suites Philadelphia Willow Grove
located at 2480 Maryland Rd., Willow Grove, PA, 19090 is currently hiring a
General Manager ( .
Responsibilities include: Functions as the primary strategic business leader of the Springhill Suites property with responsibility for all aspects of the operation, including managing general property performance, profitability, revenue generation, sustaining sales and marketing strategy, conducting human resources activities, and delivering a return on investment. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Managing Property Operations and Department Budgets
Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
Provides timely, real-time feedback to management and hourly employees on service and operational standards; including feedback on even the smallest of service and operational details.
Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day
Prepares for QA audits (i.e., daily and pre-visit activities).
Reviews and follows up on property guest satisfaction scores and comments.
Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
Manages the implementation of major brand standards (e.g., HSIA, the Market, TPS A.M. Eats).
Managing and Sustaining Sales and Marketing Strategy
Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
Works with Market Sales to establish property sales strategy, goals, and action plans.
Identifies and champions creative marketing solutions that fit the brand and property needs.
Participates in the property sales review (PSR).
Manages relationships with decision makers at top accounts.
Develops innovative means for capturing new streams of revenue through property amenities.
Interacts with in-house guests to prospect for new sources of business.
Ensures direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
Identifies key revenue generating stakeholders and customers and communicate information to sales offices.
Coaches and reinforces employee selling strategies that take advantage of property amenities.
Ensures all national and regional marketing programs (e.g., HSIA, etc.) are pulled through to relevant departments.
Participates in and host customer recognition events to drive sales.
Understands and leverages sales and marketing advantages over competitor properties within market.
Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance.
Managing Profitability
Maintaining Revenue Management Goals
Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)
Managing and Conducting Human Resource activities
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or local laws.

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